Privacy policy
Privacy policy
How Elle International handles customer, order and contact information submitted through ellecup.org.
What we collect
Elle International collects the information needed to process online orders, answer enquiries and provide customer support.
- Order details such as name, email address, phone number, delivery address and basket contents.
- Contact-form and email enquiry details you choose to send.
- Website, analytics and marketing data used to improve the store and measure campaign performance.
How we use it
Customer information is used for ecommerce operations, delivery support, customer service, security, analytics and relevant marketing where permitted.
- Payment information is handled by payment providers and is not stored as full card details by Elle International.
- Order and customer information may be processed through WooCommerce and connected service providers.
- You can contact info@ellecup.org for privacy questions or customer data requests.
How we protect it
Elle International limits access to customer information to people and service providers who need it to operate the store and support customers.
- The website uses HTTPS for secure browsing and checkout pages.
- Information is retained only as needed for orders, legal records, customer support and business operations.
- Elle International does not sell customer personal information.
Need help?
Contact Elle International before you order if you are unsure.
For product fit, delivery questions, order support, damaged parcels or incorrect orders, email info@ellecup.org with your order number where relevant.
Customer support email
info@ellecup.org
Include photos for damaged, defective or incorrect deliveries so the team can resolve the issue quickly.